Bachelor’s degree in International Tourism Management and Consultancy, academically interested in intercultural communications and law. I speak 6 languages and function well in an international, dynamic work environment involving direct customer contact. In my career I strive to be customer driven and pro-active. I possess strong communication skills and perform well in both independent roles as well as in a role within a team.

Culturally sensitive
Proactive
Independent
Flexible
Communicative
Analytical

2011 Sep - 2014 Sep
Verizon Enterprises
Technical support executive

• Full support regarding worldwide data line delivery and line maintenance for major clients in Dutch, German and Italian markets.
• Daily contact with local telecom suppliers such as Wind, Telecom Italia, KPN, Swisscom and Deutsche Telekom regarding last mile line delivery to end customer.
• Responsible for correct and on time line delivery and correct and on time line disconnection working with both line supplier and local technicians.
• Client analysis for future development, database maintenance and daily customer contact with worldwide locations in six languages.

2010 Jan - 2011 Aug
Purplebone Ltd., London, UK
General Manager

• Handling daily operations for start-up company in pet supplies.
• Finance and tax regarding import of goods to the UK.
• General decision making with partners regarding logo, location and product line.

2009 Jan - Dec
Finsens Planning
Financial advisor/Assistant tax advisor

• File income, turnover and corporation tax.
• Advise on social security and expat management.
• Advise on payroll tax and payroll services.

2007 Nov - 2008 Nov
Harvey Nash
Contract Manager

• Deal with contract requests for self-employed persons who carry out assignments for customers such as KPN, Stork and Delta Lloyd.
• Check all documents needed for self-employment in the Netherlands so contracts are drawn up ensuring customer indemnification against external hiring risks.

2003 - 2007
Netherlands Social Insurance Bank
International Secondment officer

• Judge, determine and record the Social security legislation applicable in cross-border employment situations concerning both employees and self-employed persons.

2000 - 2002
Accenture
Foreign Assignment Support Team

• Immigration issues, working permits, international tax, social insurance and other relevant issues concerning Accenture’s expatriates.

1998 – 2000
Air France
Ground steward / Special Passenger services VIP

• Passenger services at check-in and gate and special passenger services for VIP’s.

1996
Florida Department of Commerce, Bureau of Tourism, USA
Internship

• Redefining Marketing and Public Relations strategy for the German market.

Languages
Photography
World arts & cultures
Sports (running, skiing)
Travel